Frequently Asked Questions

Everything you need to know about Lola's gourmet treats.

How do you ensure the freshness of your products during shipping?

All Lola's orders are packed in thermal-insulated packaging with food-grade gel packs to maintain the perfect temperature from our kitchen to your doorstep.

What is your policy on returns and refunds?

Due to the perishable nature of our food items, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Do you offer vegan or gluten-free options?

Yes! We have a dedicated selection of plant-based and gluten-sensitive treats. You can filter by dietary preference on our main shop page.

How long will my order take to arrive?

Standard shipping typically takes 2-3 business days. We ship orders Monday through Wednesday to avoid weekend transit delays and ensure maximum freshness.

Can I track my delivery in real-time?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.